At Mizerak, your satisfaction is our priority. We stand behind the quality of our pool tables and accessories, and we want you to be fully confident in your purchase. If you’re not completely satisfied, we’re here to help.
Return Eligibility
To be eligible for a return, please ensure that:
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The item was purchased directly from our official website.
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The return request is made within 30 days of the delivery date.
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The item is unused, in its original packaging, and in the same condition you received it.
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Proof of purchase (order number or receipt) is provided.
Non-Returnable Items
The following items are not eligible for return:
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Items marked as Final Sale.
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Used or assembled pool tables or accessories.
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Gift cards and downloadable software or manuals.
How to Initiate a Return
To begin your return process, please contact our support team at:
📧 [email protected]
Include your order number, the reason for return, and any relevant photos if the item arrived damaged or defective.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within 5–10 business days.
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Original shipping charges are non-refundable unless the return is due to a defect or shipping error on our part.
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.
Damaged or Defective Items
If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery at [email protected]. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.